ENSURING SUCCESS
The success or failure of a project can rest on the skill of the contractor. A contractor can bring a project in on time and under budget, saving time and money, but can also be responsible for long delays and cost over-runs, costing time and money. The following FAQ’s will enable you to make an informed decision about who you will hire:
- How Do I Hire A General Contractor?
- Should I Check References?
- What Specific Questions Should I Ask A Contractor?
- What Should I Expect In An Estimate?
- How do I negotiate a contract?
Q: How do I hire a General Contractor?
A: Get Recommendations
The best way to hire a contractor is via word of mouth. Start by asking other building owners for the names of contractors they have worked with whose work was completed on schedule, on budget and to their satisfaction. Seek references from colleagues who have had similar building projects. You will want to hire a contractor who has experience with projects similar to yours as this ensures that the contractor will know what materials and techniques are needed for your project, and how to resolve any obstacles that may arise.
Q: Should I check references?
A: Absolutely!
The best proof of quality is satisfied customers. Get references from potential contractors and call them to find out how the contractor performed. Here are a few suggested questions to ask:
- Did the workers show up regularly and on time?
- Was the work site well maintained and secured?
- Which subcontractors did the general contractors hire for the project?
- Did the contractor stick closely to time and cost estimates?
- How did the contractor react to any changes made to the construction?
- Did the contractor handle questions and complaints in a professional manner?
- Would you use this contractor again?
Additionally, if possible, arrange for a tour of other premises built by the same contractor to get an up-close look at the overall quality of workmanship. You can also contact the Better Business Bureau to see if there have been any complaints against any of the contractors on your list.
Q: What specific questions should I ask a contractor?
A: Once you have narrowed down your choices, it is time to ask some questions of the contractor.
- How long have you been in business?
- What licenses do you hold?
- Do you carry builders’ risk, liability, workers’ compensation insurance?
- What professional associations do you belong to?
- Have you done a similar job?
Q: What should I expect in an estimate?
A: It is wise to get estimates from at least three contractors.
- The contractor’s estimate should include a time frame for completion of the work, exact materials to be used and a breakdown of costs for labor and materials.
- The estimate should be precisely detailed since the eventual contract will be based on this estimate.
- Be mindful not to let price be your guide. The contractor with the lowest bid may be cutting corners or desperate for work.
- Beyond technical competence, comfort should play an equal or greater role in your decision. The single most important factor in choosing a contractor is how well you and he communicate.
Q: How do I negotiate a contract?
A: Make an agreement based on the winning estimate, and put it in writing. Draw up a contract that details the steps of the project, including:
- Payment schedule
- A start date and projected completion date
- Specific materials and products to be used
- Incorporate an agreement on how to pay for any changes once the project is under way
How closely you can expect a contractor to adhere to a schedule of costs and construction goals depends on the factors you both build into the contract.